Privacy Policy

Reserve, a product of Andersson Group LLC · Last updated November 3, 2026

Who we are

Reserve (operated by Andersson Group LLC, 2904 Robin Road, Plano, TX 75075) provides operations and client-communication software to boutique fitness studios. We process information on behalf of the studios that use Reserve.

What we collect

Contact details you provide (such as your name, email address, and mobile phone number), scheduling and attendance information supplied by your studio's booking system, and records of the communications we send, including your consent and opt-out choices.

In the native app, we also store profile or customer photos you choose to upload and the text you submit through Mic, such as studio announcements and customer notes. Photos are associated with the person and studio they belong to; Mic posts are associated with their studio and author. These records are available to operators with access to the relevant studio features.

When an operator adds a customer tag, we store the selected tag and its expiry with the customer, studio and author identifiers. The app offers structured health-related tags, including Pregnancy, Injury, Knee, Back, Shoulder and Wrist. These can contain health and pregnancy information and are used to provide customer context to operators with access to the relevant studio features, including instructors.

We record account and studio identifiers with app activity, including daily app opens and card dismissals. If you allow push notifications, we register your Apple push-notification device token and platform with your account email so we can deliver notifications to your device.

How we use it

To deliver communications on behalf of your studio — class reminders, schedule updates, and, only with your express consent, occasional promotional messages — and to honor your preferences, measure delivery, and keep required consent records.

We also use this information to provide account and studio features, display photos and operator-authored content, remember dismissed cards, deliver requested notifications, and measure app use, including how often instructors use Reserve. Support and diagnostic information helps us investigate problems and improve reliability.

Support and app diagnostics

When you submit an in-app problem report, we store its category, title and details with your account and studio identifiers, timestamps, and app version, build number, iOS version and device model. This lets our team investigate your report in the context of the app you were using.

The released native app also uses Sentry, our error-monitoring service provider, to collect crash, error, app-hang and related diagnostic data, including app and device context. We use these reports to diagnose failures and improve stability. They are separate from the problem reports you choose to submit in the app.

Text messaging

Marketing text messages are sent only to numbers that have opted in, up to 4 messages per month. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Opt-out requests are honored immediately and retained permanently.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as required to deliver the messages (our messaging service providers) or as required by law.

Optional website analytics

On our public homepage, PostHog measures visits only after you allow analytics in the footer. This includes approximate IP-based location and browser/device information. Customer admin screens, form contents, URL parameters and session recordings are excluded. Browser Do Not Track and Global Privacy Control disable this collection. You can withdraw permission in the homepage footer at any time. Your preference is stored for 180 days; this choice does not affect account security logs.

Gamekeeper AI chat and summaries

When you use the Gamekeeper, we store your submitted questions, replies, account identity, studio association and timestamps for support and quality checks. This includes questions the Gamekeeper cannot answer. Please do not put sensitive personal information into your questions.

To generate a reply, we send your question and the studio context it needs to our AI service provider, Anthropic. What that context can contain depends on your seat. For every seat it can include passages from your studio's uploaded documents. For a Floor seat linked to an instructor, it can include that instructor's upcoming classes and rosters with first names and booking status.

When your studio has turned on studio-wide answers, a manager or analyst seat's questions can also send classes, rosters and attendance across the studio with full names, a named client's membership and visit history, and, for a client named in the question, that client's email address and phone number. No manager, analyst or Floor seat's questions ever send revenue, home addresses, birth dates or free-text notes.

A studio admin's questions can look up whatever studio records the question needs, read-only, and send what they find. That can include revenue figures and any client detail the studio holds, such as contact details, addresses or birth dates. The Gamekeeper never changes a record.

Gamekeeper can also send instructor Today alerts to Anthropic to generate daily summaries. These alerts can contain client names, class information, client-note text and health-related tags already visible to that instructor. This summary context is separate from the chat lookup limits described above.

In native app versions with AI privacy settings, Reserve asks you to allow sharing with Anthropic before enabling AI questions or daily summaries. You can decline and continue using the rest of Reserve, including non-AI Today summaries. Allowing sharing does not submit a drafted question; you still choose Send. AI daily summaries may update automatically when Today refreshes after you allow sharing.

In those versions, you can turn sharing off in Gamekeeper's AI privacy settings. The choice applies to your account and studio on that device. Turning it off stops future AI questions and summaries from that device; it does not recall information already sent or delete saved conversations. Older versions without these settings do not provide this in-app choice.

Deleting your Reserve account removes your saved Gamekeeper questions and replies from the active database and clears your question text and account identifier from the usage meter. Billing and usage totals remain without your question text or account identifier. Historical backup copies follow our existing backup retention process and are not removed immediately by account deletion.

Retention and your choices

You can delete your Reserve operator account from Settings → Account → Delete account. If you are a studio's only admin, first hand off admin access to a teammate. Account deletion removes your account settings, account-linked app-activity and dismissal records, and in-app problem reports from the active database, along with the Gamekeeper records described above.

Your operator account is separate from the studio's business records. Deleting it does not automatically delete stored profile or customer photos, customer tags, all Mic content, or records supplied by the studio's booking system. Retained tags and Mic records have their author account reference cleared, but their content and customer associations can still identify people. A Mic post expiring from the feed is not the same as its deletion. Contact your studio or us to request removal of these records.

Account deletion does not automatically erase diagnostic events already sent to Sentry or historical backup copies. Contact us with requests about these records. You can also turn off push notifications for Reserve in your device settings.

Consent and opt-out records are retained for at least four years as required by law. You may opt out of texts by replying STOP, opt out of emails via the unsubscribe link in any message, or contact us at support@reservefitness.ai with any privacy request.